⚠️ Beware of Counterfeits: How to Verify Your Nexora Product Before You Pay

At Nexora, we take security seriously — not just for your home energy system, but for your peace of mind. Recently, we’ve seen a disturbing rise in counterfeit battery systems being falsely marketed as Nexora products. These units often come with no warranty, no official support, and no future.

This article will guide you through the essential steps to verify your Nexora product before making any payment and explain how to understand the warranty coverage options available to you.

Step 1: Ask your installer for the serial number — before paying anything

Before making any transfer or payment, request a pro forma invoice or deposit quote from your chosen installer. With that quote, demand the serial number of the specific battery unit assigned to your order.

Why? Because authorized Nexora installers can reserve serial numbers in our system. You have the right to check if your product is authentic.

🔍Step 2: Check the serial number at

nexora-technology.com/support

Go to our official verification portal and enter the serial number.

You’ll see one of the following messages:

Status Message	What it means
✅ Verified – Ready to Activate	This is a genuine Nexora product, reserved and ready for activation. Safe to purchase.
⚠️ Not Registered – Activation Blocked	This unit is blocked, unverified, or reported as unauthorized. Do not proceed.
🚫 No warranty found for this serial number	The serial number does not exist in our system. It could be a counterfeit product.

Step 3: What your verified warranty confirmation should look like

Once your installer officially registers the product, you will receive a confirmation page with all the warranty details.

Check that the confirmation includes:

✅ Your Product – e.g. Nexora Onyx 17.4

✅ Serial Number – must match what you received

✅ Warranty Until – with a clear expiry date (e.g. April 10, 2040)

✅ Owner – your name or company

✅ Installation Date – correctly listed

✅ Warranty Provider – must be “Nexora Technology”

✅ Installer Contact – full contact details of the installer

✅ ✅ ✅ Green checkmarks – next to each activated warranty plan

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Nexora Warranty Plan Options

At Nexora, every product includes a standard 10-year warranty. For enhanced peace of mind, we offer three optional upgrades:

Plan	Length	Capacity Protection
Standard Warranty	10 years	❌ No – does not include capacity protection
Capacity Guarantee ($999)	10 years	✅ Yes – free replacement if capacity drops below 80%
Extended Warranty ($1499)	15 years	❌ No – adds 5 years of warranty, but excludes battery capacity protection
Premium Lifetime ($1999)	15 years	✅ Yes – includes full capacity protection

All upgraded plans must be activated within 6 months of the system’s installation.

You can purchase these plans directly from:

• The installer who performed your installation

• Or from the official Nexora customer support channel

✅ Summary: Before You Buy, Always Verify

• Ask for the serial number before sending any payment

• Go to: nexora-technology.com/support

• Only buy if you see: Verified – Ready to Activate

• Check that your warranty confirmation includes:your product model, serial number, your name, installation date, warranty provider & installer contact

• For your convenience, every Nexora unit includes a QR code — scan it to quickly check authenticity and warranty status

• Choose your protection plan wisely — protect your energy investment for the long run